Introduction
With this Privacy Policy L2M SOLUTIONS DOO, Svetozara Ćorovića 10, 11120 Belgrade, Serbia (hereinafter: ‘’L2M Solutions’’, “we” or “us”) informs you about the processing of your personal information (Personal Data) which has been collected from you (hereinafter: ‘’Data Subject’’, ‘’you’’ or ‘’your’’), as well as your Personal Data protection claims and rights in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Serbian Personal Data Protection Act, in regard to the following:
- From which sources Personal Data come?
We process Personal Data that we receive from your visit or purchase course on our website www.norajakovljevic.com (hereinafter “Website“). - Which Personal Data are processed?
Personal Data includes:
• Your personal details: first and last name, company name (optional), state, address, city/town, district (optional), postal (zip) code, phone, e-mail address, data of the company (optional);
• Data of your purchase: purchased products, quantities and prices, pro-invoice/invoice number, purchase date and time, previous purchases;
• Data about your payment method: e.g. bank details…
We do not collect or process any special categories of personal data. - For what purposes are Personal Data processed?
We process your Personal Data in accordance with applicable data protection law and for specific purposes and for a specific period. The most important purpose, duration and legal basis of the processing is listed below. If we collect Personal Data from you for other purposes, we will inform you separately before collecting that Personal Data.
3.1. Purchase a course at Website
Svrha: We process Personal Data you provide when purchasing a course for the purpose of fulfilling our contractual obligations to you.
Legal basis: We process this Data based on your consent.
Duration: As long as you do not withdraw your consent.
Beyond above mentioned, we process your Personal Data only as long as there is a legal obligation to do so or we need Personal Data for the exercise or defense of legal claims. - Who Receives Your Personal Data?
L2M Solutions employees and founders will receive your personal information who need them for the purpose outlined above. If we are legally obliged to do so, we will also transfer your Data to public
authorized bodies. In addition, companies commissioned by us (in particular IT and back office providers) will receive your Data if they need them to fulfill their respective tasks. These providers are obliged to treat all Data confidentially, to process it only to the extent necessary for their service provision and they provide their processing activities within the European Economic Area. If these companies provide their processing activities outside the European Economic Area, there are appropriate safeguards in place to ensure an adequate level of data protection.
We will transfer your Data to the following recipients:
COMPANY NAME REGISTERED OFFICE PLACE OF DATA PROCESSING
DASHA TSF doo Beograd-Zvezdara
Veljka Dugoševića 54, Belgrade, Serbia
Serbia
DHL International Beograd d.o.o. Jurija Gagarina 36v, Belgrade Serbia
- Are You Obliged to Provide Personal Data?
To order and purchase the course it is necessary that you provide your Personal Data. Those Data are marked with (*) as mandatory. Unless you provide those mandatory Personal Data, we cannot enter into a contractual relationship with you and we will be unable to provide our service. - Cookies
We use cookies on Website, which are small files stored on your device (web browser). On your next visit to Website using the same device, the information stored in cookies will subsequently be returned to Website. We use Personal Data collected through these cookies to better represent our website and to make our offers user-friendly, for example, to evaluate the use of our website. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit. Other cookies are stored on our website only for the duration of your visit.
6.1. Technically required Cookies
The following cookie is used:
Cookie Name Purpose Storage period
PHPSESSID Your session ID on the server. 1 hour
This cookie is technically necessary for the presentation of the Website. You can deactivate the setting of cookies in the settings of your browser. Please note that a general deactivation of cookies may possibly lead to functional limitations of our Website.
6.2. Google Analytics
Furthermore we use the Cookies of Google Analytics, a web analysis service provided by Google LLC (hereinafter “Google”). These cookies transmit data about your usage of the Website to a Google server in the USA. However, your IP address will be shortened by Google prior to transmission and the
transmitted data can no longer be associated with your person. Google will use this information to evaluate general usage data of our Website and to compile reports on Website activities. If you want to prevent the use of Google Analytics cookies, you can either do this through your browser settings (see section 6.1), or you can install the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout.
For information about how Google and its affiliates use data and storage practices, please visit Google’s Privacy Policy, currently available at: https://www.google.com/privacy.html.
Google Analytics Cookies Purpose Storage period
_gat Determined by Google Analytics to identify unique sessions 30 minutes
_gid Determined by Google Analytics to identify unique sessions 30 minutes
_ga Determined by Google Analytics to identify unique sessions 30 minutes
6.3. Facebook Audience Pixel
We also use the Facebook Audience Pixel analysis tool from Facebook Ireland Limited or Facebook Inc. to measure the effectiveness of our advertising. The pixel collects information about website usage, such as when the website is used and transmits that information to Facebook’s servers in Ireland and the United States. This information may also be cross-checked with other Facebook information or our information that we have about you. All data collected by this pixel is encrypted by Facebook using “hashes”. Facebook Ireland Limited is located in the European Union; Facebook Inc. is located in the United States and has a Privacy Shield Certificate which ensures the protection of your data.
The collection of data by Facebook Pixel only takes place with your consent. This consent can be withdrawn by you at any time. The comparison of the data with the data stored by us is based on our legitimate interest in marketing.
- Your Rights in the Context of the Processing of Your Personal Data
You have the right: • to request information about which of your Personal Data we process; • to rectify or erase your Personal Data; • to restrict the processing of your Personal Data; • to withdraw your consent; • to object to the processing of your Personal Data; • to Personal Data portability.
If you believe that we violate your rights when processing your Data, please contact us. This is the only way we can treat your concerns as quickly as possible. You also have the right to lodge a complaint with a supervisory authority in Serbia: www.poverenik.rs. - Automated decision-making and profiling
We do not use automated decision-making or profiling. - Who can you contact?
If you have any requests or concerns, you can contact us directly by post or by e-mail to the following address:
Address: Svetozara Ćorovića br. 10, 11120 Belgrade, Serbia
Email: office@l2m.rs
